Technology has changed the claims industry significantly over the last several years. Faster reporting platforms, drone inspections, estimating tools, data analytics, automated workflows, and real-time communication tools have all...
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June 1 marks the official start of the 2026 Atlantic hurricane season. For those in the insurance industry, hurricane season is more than a date on the calendar. It...
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Every major catastrophe changes the industry in some way. Storms test systems, processes, leadership, communication, staffing models, and operational discipline all at once. When claim volume increases overnight and...
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In this business, we spend a lot of time responding. Storms arrive. Phones ring. Teams deploy. Claims come in fast, and the work shifts immediately to execution, communication, and...
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In this business, we spend a lot of time focused on the technical side of claims. Coverage analysis. Estimating. Documentation. File management. All of it matters. But there is...
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Two Very Different Disciplines. Experience Matters in Both. In this industry, it is easy to group all claims work together. A claim is a claim. An adjuster is an...
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In the insurance industry, demand rarely moves in a straight line. Some weeks are steady. Other times, claim volume can surge almost overnight after a major weather event or...
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Goal Setting and Accountability The claims environment is evolving. Volume shifts quickly. Policyholder expectations are higher. Carriers need partners who bring structure, clarity, and measurable performance from the start....
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For decades, independent adjusters have been used as a switch you flip during catastrophe season. Storm hits. Claims spike. Call in the calvary. When volumes drop, the relationship goes...
Read moreThe Essential Partnership: AI and Human Adjusters in Claims Handling Balancing Innovation with Professional Judgment in Insurance The insurance industry is entering a critical phase as artificial intelligence becomes...
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